The Red Connect Portal

Service Design

Diksha Ashok, Noora Yasmin, Karina Lang, Maria Luisa, Alisa Mahat, Smriti Sarath & Ahsan Sajjad

An innovative model of cooperation in the humanitarian sector that focuses on strengthening trust and partnership between large institutions and local community organizations. Through service design tools, the platform redefines relationships so that large entities, such as the Red Cross, can effectively support grassroots charities without violating their autonomy or cultural values. The proposed system reduces the administrative burden on small organizations, increases transparency of the impact of their activities, and ensures a fair exchange of resources and information. The project thus shows how service design can transform the institutional approach from control towards support and care, thereby ensuring more dignified and culturally sensitive crisis assistance directly at the point of need.