The Lived Lens Toolkit

Service Design

Diksha Ashok

The Lived Lens Toolkit is a methodological tool for service design aimed at radically improving the accessibility of museum and cultural spaces for neurodivergent visitors. Instead of passive compliance with regulations, the project promotes the active involvement of people with ADHD, autism or dyslexia directly in the creative process as experts on their own experience. The presented set of tools allows curators and exhibition designers to integrate cognitive accessibility in the early stages of planning, thereby preventing sensory overload and barriers to orientation. The project thus initiates a systemic change in institutional thinking – moving accessibility from a formal add-on to a fundamental principle of inclusive design that increases the quality of experience for all groups of visitors.